Frequently Asked Questions

A. About VVS Gems & Jewelry

– We are manufacturer, exporter and trader of loose polished diamonds and diamond jewellery.

– We are located in Surat (Gujarat) where 90% of the world’s diamonds are manufactured.

– Our every jewellery is manufactured in our own factory at Surat.

– We are second generation manufacturers of Losse Diamonds & Diamond Jewelry, serving our clients and customes for more than 25 years.

– Yes, we have thousands of diamonds to choose from , every size, shape and quality. Please logon to https://www.vvsgems.com to buy now.

B. Diamond and Jewellery

– Yes, Our every jewellery is 100% authenticate and comes with lifetime guarantee of authenticity.

– Yes, Our every jewellery comes with certification of authenticity from world renowned laboratories like GIA, IGI, HRD, SGL etc.

– Absolutely, we can produce any design you want. And, with the best prices, for sure.

– If your jewellery doesn’t fit well, you can return it for resizing within 15 days of delivery to re-size it free of cost. We also provides lifetime services for resize and repairs at extra cost.

– Yes, we sells our products much cheaper than others because we have our own Diamond Manufacturing , so, we have a lot lower cost of diamonds as there are no middlemen between Diamond manufacturers to direct consumers.

– There are many threatfull companies who sells as pure gold and give you not that pure. To be confident, please buy gold with BIS (Buero on Indian Standards) Hallmark only. To satisfy as best as possible, all of our gold jewellery are 100% Hallmarked by BIS. Check our Jewelry Guide for Details Information on Jewelry

– normally, every people can not check the actual reality of diamonds, you’ve to be a diamond expert and check all quality standards as per international rules. So, we consider buyng diamond jewellry with certification and from trusted suppliers only. VVS Gems is manufacturers of diamonds of all sizes and all quality, and, sales with the certification of authenticity.

– Round shaped diamonds are the best and mostly used shape in jewellery, However, you can consider Pear, Princess , Oval or Heart shape also to give you jewellery attractive look.

– Cut is one of the main aspects to define a diamond value. “Fair”-“Poor” cut can decrease value of a diamond about 15-25% than “Very Good” or “Excellent” Cut Diamonds.

C. PAYMENT AND DELIVERY

– You can pay us by net banking, debit- credit cards, paytm, paypal or you can pay us offline also by RTGS, NEFT or Cheque or cash deposits. We provide Cash on delivery also. EMI Cioming soon. Please call us for our bank details.

– You can pay us in cash if you don’t prefer online payments. Just pay cash when you receives your product.

– No, COD option is only valid for the invoice values below 40000Rs.

– COD option only avalible for deliveries within PAN India.

– We provides Free shipping all over India , all the charges on us.

– yes, you can track your orders from our website here , you also will receive SMS/Email once your order is shipped.

– It will take 12-18 working days to deliver product at your location.

– There are no any extra charges, all the taxes and charges are included in the final payment made by you. However, Import duty or custom duty or any taxes led by the government of destination country is to be paid by customers as we can not control that.

-Yes, We use third party insurance for all the shipments. So, you do not need to worry anything about your products.

– Yes, prices shown on website are including India local Taxes (GST), for orders outside india, all the taxes must be paid by cuatomer.

D. Returns and Exchanges

– Yes, if you didn’t found your jewellery as desribed/said, you can return to us within 15 days. Custom made jewelry or Jewelry with personal engraving will not be accepted for free returns or exchanges.

– We believe in customer satisfaction. You’ll receive 100% full refund after the quality check of returned items. Any freebies or gifts provided with that order, have to returned in new and unused condition along with your jewelry.

– Sorry, you’ve to return items unweared and undamaged or not eltered in terms of getting full refund.

– You should return jewellery as in new condition only, unweared, undamaged or not altered. Also take care of all the certifications, gifts, freebies and original boxes and add them in the return shipping package.

– We’ll send the product again to certification lab and get certificate again in order to process returns. All the charges for certification to be borne by customers in the case.

– It’ll take upto 10 working days to process return and transfer refunds after receipt of the product.

– Yes, as we belive in long lasting customer relationships, we’ll be there for you everytime when you want to exchange or return products.

– No, you cannot exchange or return customized jewellery, or jewellery with personal engraving.

– Please fill the form here for raising exchange, repair or return request. For any additional help, please leave us a mail on [email protected]

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