Terms & Conditions


“This website is operated by VVS Gems (“We” or “Us”) whose registered office is 101, Kaushal Apt,Rangildas mehta street, Gopipura, Surat

This sets out the Terms and Conditions (“T&Cs”) for using the website www.vvsjewelrystore.com (The website) and/or any subdomains that are under www.vvsgems.com, and such other websites as we may advise from time to time.

We request you to read these terms and conditions prior to placing an order. When you place an order, it will be assumed that you have understood and accepted all the terms & conditions stated. If you are uncertain on any of the terms or if you have doubts, you may email us on [email protected], or call us on +91 90992 39470, prior to placing an order.

Your use of the Website shall be deemed to imply your acceptance of the T&Cs as well as the “Personal Data (Privacy) Policy Statement” posted on the Website.

In these Terms and Conditions, “We” and “Us” wherever referred mean VVS Gems and/or VVS Gems & Jewelry, as the context requires, while “You” means the person using the website or the end consumer, as the context requires.

It is important to review the below mentioned Terms & Condition prior to purchasing or selecting any products (i.e Diamonds, Gems, Jewelry etc.) on vvsjewelrystore.com

Terms & Conditions

www.vvsjewelrystore.com and each subdomains under vvsjewelrystore.com (website, inventory module, Purchase, Offers, Cashback)

VVS Gems is the sole owner of the domain www.vvsjewelrystore.com and all the subdomains operated undet it.

Contents of the website,which includes text, design, logos, data, graphics,images videos, icons, etc. are wholly owned by the company and is exclusive to its use.

By registering on the website jewelry.vvsgems.com you have the right to browse and download and print authorized items for your personal referenceonly. You have no right to change/modify/alter any content you have downloaded. Registration does not confer any other right on you.

Unauthorized use of data downloaded from the website for any commercial purposes, passing the information contained in the website to third parties, or any other use for which requires specific permission from VVS Gems may/will invite legal action.

Any unauthorized access to any part of this website or to any system /network related to this website is prohibited.

The access given is only for lawful purposes.

Access is meant for the entity who has registered it/her/him-self with www.vvsgems.com and for whom password has been given. It is not to be shared even temporarily with any third party.

User is fully responsible for any transactionthat occurs in its/her/his account. VVS Gems is not responsible for any consequences arising out of unauthorized use of the password allotted.

VVS Gems reserves the right to amend/modify/remove any of the clauses in T&C at its own discretion without any prior notice to you. It is therefore recommended that you go through the T&C from time to time to keep yourself updated with any changes. It is understood that by agreeing to T&C, you have agreed to the modification in T&C that may take place from time to time.

  • You are 18 years of age or older and that your use of the Website and / or Services shall not violate any applicable law or regulation.
  • All registration information you submit is truthful and accurate and that you agree to maintain the accuracy of such information.
  • Your membership is solely for your personal and non-commercial use. Any use of this Website or its content other than for personal purposes is prohibited.
  • Your personal and non-commercial use of this Website shall be subjected to the following restriction (i) you may not modify any content of the Website
  • including but not limited to, any public display, description, performance, sale, rental, pricing of the product; (ii) you may not decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use this Website in any manner that may be harmful to the operation of this Website or its content
  • You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Website and / or Services or any connected network, or otherwise interfere with any person or entity’s use or enjoyment of the Website and / or Services
  • You will not engage in any form of antisocial, disrupting, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,” “phishing” and “griefing” as those terms are commonly understood and used on the Internet.
  • All information, content and material contained in the Website and / or Services are VVS Gems’s copyrighted property. All trademarks, registered or not registered, services marks, trade names, and trade dress are proprietary to VVS Gems. No information, content or material from the Website and / or Services may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without the VVS Gems’s written permission
  • VVS Gems makes all reasonable efforts to display the products listed for sale on its web site(s) as accurately as possible. However, we cannot guarantee that your monitor’s display of any product color, texture or detail will be accurate. VVS Gems does not warrant that product descriptions or other content are accurate, complete, reliable current or error free. While we do makes every effort to ensure that the products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, we reserves the right to refuse the sale of that item.
  • Any product cannot be sent on consignment basis.
  • Products listed on our website are all subject to availability.
  • All the shipments within the boundary of India under Diamond Dollar Account (DDA) or Rupees Bill Account will be shipped from our Corporate Office/Reg, Office/Sales Office in Surat
  • Shipping & Handling charges will be charged for the shipments within the boundary of India.
  • Local taxes, if any, will be levied on the total invoice value.
  • Import Duties, Custom Duties or any other Local Taxes of Government of receiver Country, If levied, are to be born by customers only. We do not Include Any type of taxes in Invoice for the shipments outside India.
  • All the disputes relating to online transaction through VVS Gems are subject to Surat Jurisdiction only.
  • VVS Gems globally follow “One Price Policy” for certified diamonds and for every jewellery listed on our websites.
  • Terms of sale: Advance Payment , COD and/or any that decided by management team time to time.
  • The price of goods is subject to change without any prior permission.
  • VVS Gems reserves the sole right to correct /rectify any error including an error pertaining to the price of any product (Rare) arising out of any discrepancy in technical/(or otherwise) system/s without any prior permission.
  • KYC compliance is a must before completion of sale
  • No consignment sale of any products or services.
  • Sale is subject to availability of products at the time of conformation.
  • Local taxes if any are to be borne by the purchaser.
  • Extra services required by the buyer will be charged separately.
  • Transactions are subject to jurisdiction of Surat, India
  • Payments of all confirmed orders must be paid in advance or COD or EMI as instructed by authority time to time.
  • We accept mostly all payment modes to serve best to our customers (i.e Credit Cards, Debit Cards, American Express, Dinners Club, Net Banking, RTGS/NEFT/IMPS, cheque). All the payments made throgh website are 128/256 bit encrypted and so, secure.
  • All Prices are based on advance payment terms only and prices are expressed in USD/INR, unless otherwise stated and will be exclusive of any duties, taxes and/or bank charges.
  • Transactions in Indian Rupees or US Dollars only.
  • The conversion rate in rupees remains the prevailing bank conversion rate, decided by management every day.
  • Payment is to be made to the mentioned bank details over the proforma/invoice if you selects offline payments. Please reach us by call for any inquiries or information regarding our bank details.
  • Allow us an average time of 12-15 business days to ship orders after confirmation of your order.
  • Delivery time will be different as per locations provided, it may take 3 to 5 business days to deliver your orders.
  • VVS Gems offers free shipping across more than 15000 delivery locations in India.
  • VVS Gems offers free shipping on the orders above 15000US$ outside India.
  • You can check serviced pincodes for free delivery on our website
  • Once shipped, you can track shipments on our website, by the referance number given to you by Mail and/or SMS.
  • Shipment and Handling will be Chargeable on orders ourside the boundries of India, however that can be changed time to time. Please check any exisiting offers for free delivery or any other offers run by VVS Gems time to time.
  • Shipping will be done on confirmation of receipt of payment only in case of prepaid orders.
  • All orders inside the boundries of India will be shipped and delivered to your doorstep through our shipping partners such as Blue Dart, Delhivery, Sequel Logistics, India Post Etc.
  • All orders outside of India will be shipped to be delivered at your doorstep through our shipping partners, couriers such as Brinks, MalcaAmit, BVC Express, PS, or Fed EX on C&F basis.
  • Door to door insurance will be covered for all the shipments throughout the world..
  • VVS Gems reserves the right to refuse shipments to certain international destinations.
  • For shipments to destinations in India, local taxes if any are charged extra
  • Countries considered: Australia, Singapore, Thailand, Hong Kong, Malaysia, Japan, Macau, South Korea, Indonasia, Taiwan, Canada, USA, Belgium, Denmark, France, Germany, Italy, Liechtenstein, Luxembourg, Netherlands, Switzerland and UK.

  • Shipping and Handling charges for Countries which are not mentioned above will be done as per case
  • The provisional charges are as under :
  • i) 15,000US$ and above – will be borne by VVS Gems

    ii) 7,501US$ to 14,999.99: $ 175

    iii) 7,500US$ and below: $200

  • Our company representative will reconfirm the order details once an order is placed by you.
  • The order is deemed to have been completed the moment the stones are shipped. Cancellation of the order thereafter is not possible.
  • Please refer to our Exchange Policy and Return Policy for more depth details.
  • The order expires on the 5th working day of confirmation of order, if the payment has not been received (in case of advance payments offline)
  • Item may appear larger or smaller than its actual size due to photography methods, Design Modules, Computorised Designs or screen defaults or desktop settings. Image may also appear larger than their actual size in order to show detail, or smaller than their actual size in order to show the entire image.
  • Our Privacy Policy, as it may change from time to time, is a part of this Agreement. You may review the privacy policy as currently stated on the website.
  • You acknowledge and agree that the materials on the Website (including without limitation text, images, layout, designs, pictures, graphics, logos, icons, audio and video clips, illustrations, data compilations, software and other proprietary materials contained in the Website are the intellectual properties owned by us, or our affiliates (including partners or relatives of partners of VVS Gems) “Affiliates” – our licensors or other third parties which are protected by copyright laws and/or other intellectual property laws;
  • You undertake that, except for your commercial or personal use, you shall not, and shall not procure, assist or facilitate any third party to copy, reproduce, publish, distribute, display, remove, delete, add to, modify, commercially exploit or create derivative works from, or sell or participate in any sale of the materials contained in the Website in whole or in part;